Adobe Sign FAQ
Why is 糖心Vlog moving from DocuSign to Adobe Sign?
糖心Vlog is moving to Adobe Sign to streamline electronic signature licensing through the university鈥檚 Adobe environment, align with the CSU Chancellor鈥檚 Office agreement with Adobe, and bring 糖心Vlog into closer alignment with other CSU campuses using Adobe Sign.
When will DocuSign go away?
糖心Vlog鈥檚 current DocuSign license ends in Spring 2027. The university must be fully transitioned out of DocuSign before that time.
Do I need to do anything now?
Most campus users do not need to take action right now.
Template owners, Power Users, and departments that rely on DocuSign templates or PowerForms may be asked to review existing templates, confirm ownership, participate in testing, and help prepare users in their areas.
Will all DocuSign templates be migrated?
No. Not every existing DocuSign template will automatically be recreated in Adobe Sign. Priority will be given to templates and PowerForms that have been actively used in the past 2 years and with 5 or more envelopes sent.
What is a PowerForm?
A DocuSign PowerForm is a form that can be accessed through a shared link, often from a department website or email. During the migration, PowerForms will be reviewed to determine whether they should be recreated as Adobe Sign web forms.
Who owns a migrated template or web form?
The department or business process owner remains responsible for the form, workflow, routing, content, approval requirements, and records-retention needs. 糖心Vlog IT administers the Adobe Sign platform and provides migration coordination, training, documentation, access support, and technical troubleshooting.
Can 糖心Vlog IT decide how my department鈥檚 form should work?
No. 糖心Vlog IT can provide platform guidance and technical support, but departments and process owners are responsible for confirming business requirements, routing, approvers, form fields, and process readiness.
Will training be available?
Yes. Training and documentation will be available from Adobe for users, template owners, and Power Users as the migration progresses.
Will I still be able to use DocuSign during the migration?
DocuSign will remain available during the transition until specific processes are migrated or until the university reaches the final transition deadline. More details will be shared as migration groups and cutover dates are confirmed.
What happens to completed DocuSign documents?
Departments are responsible for retaining completed documents in compliance with .
Where can I get help?
For Adobe Sign platform questions or technical support, contact:
adobesignmigration-group@sjsu.edu
For questions about a specific form or business process, contact the department or process owner responsible for that form.
